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Terms of Service

Last updated: 22 July 2026

These Terms of Service ("Terms") govern your use of Pluxbot ("we", "us", "our") at pluxbot.com and our chatbot service. By creating an account or using the service, you agree to these Terms.

1. The Service

Pluxbot provides AI-powered chatbots that small businesses can embed on their websites. The service includes a dashboard, customisation tools, conversation history, lead capture, multilingual chat, and integration with our AI provider.

2. Eligibility

You must be at least 18 years old and have legal authority to enter into a contract on behalf of yourself or the business you represent. The service is intended for legitimate business use only.

3. Account Registration

• You are responsible for keeping your access key, PIN, and login credentials confidential.
• You are responsible for all activity that occurs under your account.
• You must provide accurate information when creating your account and keep it up to date.
• Notify us immediately at support@pluxbot.com if you suspect unauthorised access.

4. Subscription, Trial, and Payment

• New subscriptions begin with a 14-day free trial. A valid payment method is required to start the trial.
• If you do not cancel before the trial ends, your subscription automatically converts to a paid plan and your payment method is charged: $75/month for the monthly plan, or $649/year for the annual plan.
• Paid subscriptions renew automatically at the same price each billing period unless cancelled. Monthly plans renew each month; annual plans renew once per year.
• You may cancel at any time before the trial ends to avoid being charged.
• Payments are processed by Stripe. By subscribing, you agree to Stripe's terms.
• All prices are in USD unless otherwise stated. Applicable taxes (e.g. VAT/sales tax) may be added depending on your jurisdiction.

5. Cancellation and Refunds

• You may cancel your subscription at any time from the dashboard or via the Stripe billing portal.
• Cancellation takes effect at the end of the current billing period. You retain access until then.
• We do not offer prorated refunds for partial billing periods.
• If you believe you have been charged in error, contact support@pluxbot.com within 14 days.

6. Acceptable Use

You agree not to use Pluxbot to:

• Violate any applicable law or regulation.
• Infringe the intellectual property, privacy, or other rights of any person.
• Send spam, phishing messages, or any unsolicited or fraudulent communications.
• Distribute malware, scrape sites without permission, or attempt to break our security.
• Build a competing service using our APIs, scraping, or reverse engineering.
• Generate or distribute content that is harmful, hateful, sexually explicit, or that exploits or targets minors.
• Misrepresent the chatbot's responses as legal, medical, financial, or other professional advice.

We may suspend or terminate accounts that violate these rules, with or without notice.

7. Your Content and Customer Data

• You retain ownership of the business information, FAQs, and content you upload to Pluxbot.
• You grant us a limited licence to host, process, and display that content solely to provide the service.
• You are responsible for ensuring you have the right to share any content you provide.
• You are responsible for complying with privacy laws regarding the visitors who chat with your chatbot, including providing your own privacy notice where required. Our handling of visitor data is described in our Privacy Notice.

8. AI Responses

Pluxbot uses third-party AI models (currently provided by Groq) to generate chatbot responses. AI output may be inaccurate, incomplete, or inappropriate. You should not rely on chatbot responses as authoritative for legal, medical, financial, or safety-critical matters. You are responsible for monitoring your chatbot's responses and adjusting your configuration to reduce inaccuracy.

9. Service Availability

We aim to keep Pluxbot available 24/7, but we do not guarantee uninterrupted service. Maintenance, third-party provider outages (Groq, Supabase, Vercel, Stripe), or unforeseen events may cause temporary downtime. We will make reasonable efforts to restore service promptly.

10. Communications and Marketing

• By subscribing, you agree to receive service-related emails that are necessary to operate your account — for example, your access key, trial and billing notices, security alerts, and support replies. These are not marketing and are sent for as long as you have an account.
• We may occasionally send optional product news or offers. You can opt out of these at any time using the unsubscribe link in the email or by contacting support@pluxbot.com, without affecting service emails.

11. Termination

• You may terminate your account at any time from the dashboard.
• We may suspend or terminate your account if you violate these Terms, fail to pay, or use the service in a way that harms us or others.
• Upon termination, your access ends. Conversation history, leads, and configuration are permanently deleted within 30 days unless we are legally required to retain them. This matches the retention described in our Privacy Notice.

12. Intellectual Property

Pluxbot, the Pluxbot name, logo, and the software, design, and code behind the service are owned by us. You may not copy, modify, distribute, or create derivative works of the service. The embed widget is provided to you for the limited purpose of running a chatbot on your own websites.

13. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, SECURE, OR THAT AI RESPONSES WILL BE ACCURATE.

14. Limitation of Liability

To the maximum extent permitted by law, our total liability arising out of or in connection with these Terms or the service is limited to the amount you have paid to us in the 12 months preceding the event giving rise to the claim. We are not liable for indirect, incidental, consequential, or punitive damages, lost profits, or lost data.

Nothing in these Terms limits liability that cannot lawfully be limited under Danish or EU consumer law.

15. Indemnification

You agree to indemnify and hold us harmless from any claims, losses, or damages arising from your use of the service, your violation of these Terms, or your violation of any third-party rights.

16. Governing Law and Jurisdiction

These Terms are governed by the laws of Denmark, without regard to its conflict of laws principles. Any dispute will be resolved exclusively in the courts of Denmark, except where mandatory consumer protection laws of your country of residence require otherwise.

17. Changes to These Terms

We may update these Terms occasionally. Material changes will be notified by email to active subscribers at least 14 days before they take effect. Continued use of the service after that date means you accept the updated Terms.

18. Contact

For any question about these Terms, contact support@pluxbot.com.